Digital push lifts government services to 94% target rate

2026-02-21 - 18:27

Muscat – The Government Digital Transformation Programme (Tahawul) recorded a performance rate of 94% by the end of December 2025, up from 73% a year earlier, according to its annual report. The report said 3,166 priority government services had their procedures simplified, achieving 100% of the target. Of 2,523 priority basic services and automatic permits set for digitisation by end-2025, 2,277 – or 90% were completed. Average institutional performance in meeting digital transformation requirements reached 85%, while governorates recorded 80%. Thirteen institutions achieved an advanced level in digital proficiency assessment in 2025, and 36 were rated above average. No institution fell into average or lower categories. Top performers in digital excellence included the Royal Oman Police, National Centre for Statistics and Information, Oman Investment Authority, Telecommunications Regulatory Authority, Public Authority for Special Economic Zones and Free Zones, the Governorate of Muscat, Authority for Small and Medium Enterprises Development, Ministry of Finance, State Financial and Administrative Audit Institution and the Oman Vision 2040 Implementation Follow-up Unit. Beneficiary satisfaction with digital services across 48 institutions rose to 78%, compared to 77% at end-2024. Since its launch in 2017, the National Integration Platform processed more than 2.26bn data exchanges till November 2025. Digital identity authentication requests reached about 202.9mn by end-2025, while 74% government entities adopted electronic authentication for access to websites and portals. Between 2021 and 2025, 251 SMEs were contracted for digital projects worth RO15.29mn. Over the same period, 217 digital systems, portals and applications were developed, including 147 new systems, 33 mobile applications and 37 upgraded government websites. H E Saeed bin Hamood Al Mawali, Minister of Transport, Communications and Information Technology and general supervisor of Tahawul, said 2025 marked the completion of the programme’s first five-year phase, shifting from regulatory groundwork to large-scale implementation. “This reflects in the improved efficiency of government performance, raised quality of services, simplified procedures, and enhanced levels of automation, which embody the transformation of the strategic vision into a tangible operational reality.”