Indian Embassy clarifies rules for passport, visa applicants in Oman

2026-02-22 - 07:36

Muscat – The Embassy of India in Muscat has issued a comprehensive directive clarifying the contractual obligations of SGIVS, the sole authorised outsource service provider for Indian passport, visa, and consular services in Oman. The announcement serves to ensure that all Indian expatriates and applicants are aware of their rights and the standardised costs associated with these essential services. Under the current mandate, SGIVS is required to accept applications at all eleven of its centres across Oman without exception. While priority is naturally afforded to those with pre-arranged appointments, the service provider is also obligated to accommodate walk-in applicants whenever the schedule permits. A significant highlight of the directive is the standardisation of the service fee, which is fixed at RO 6 per application. This fee is all-inclusive, covering several services that were previously points of confusion for many. Notably, applicants are no longer required to provide their own photographs for passport applications, as SGIVS must capture these images on-site at no additional cost. Furthermore, the service provider is contractually bound to assist applicants in completing their forms and bridging any documentation gaps without levying extra charges. This includes a prohibition on charging for “premium lounge” services or any other third-party fees. The Embassy has also clarified that the delivery of processed documents via courier is a fundamental responsibility of SGIVS and is included within the standard service fee. Applicants only need to provide a written request at the time of submission if they prefer to collect their documents in person; otherwise, courier delivery remains the default mode. To maintain transparency, the Embassy insists that all payments be made through official channels against a system-generated receipt. This includes the government-prescribed consular fees, the Indian Community Welfare Fund (ICWF) charges, and the RO 6 service fee. In a move to increase accountability, the Embassy has invited the public to report any violations of these terms, such as overcharging or refusal of service. Complaints supported by evidence can be directed to the consular section, with an assurance that the identity of complainants can be kept confidential upon request.